There are multiple provider portals based on a policy's underwriting company found at https://www.bankerslife.com/providers/. Please note that the portals are not linked together. Individual registration is required and separate for each portal. You may need to check another portal to find the policy you are looking for. Please check all portals before reporting a policy not found to our service desk.

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Are Electronic Payments offered for Medicare Supplement Products?

Yes. We offer Electronic Payment (EFT) and Electronic Remittance & Advice (ERA) for Medicare Supplement Products. Enroll here.

Medicare Supplement (Med Supp) claim payments are sent to providers by CNO and Zelis (provider.zelispayments.com). Zelis handles questions specific to the Zelis Network, payment look-up and provider escalations. A basic or essential funds transfer and remittance advice option is offered free of charge. If you would like additional services, Zelis provides additional value-added payment services, for a cost, through their Zelis Payments Network for EFT.

Zelis is a web-based program available for health care providers to access payment and claim information. Zelis provides the following advantages:

Allows authorized users immediate access to information about:
- Claim status
- Remittance details
  - Claim payment details
  - Claim rejection details
- Payments
Provides delivery of claim payments in the following ways:
- Claim Payment Cards
- Electronic Funds Transfer (EFT)
Provides electronic delivery of Explanation of Payments

Zelis Customer Service: (877) 828-8770.

Zelis Hours: Monday-Friday 8 AM-7PM EST.

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Must hospitalization be pre-certified for a person having a Medicare Supplement Policy?

No.

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How do I enroll in the required or basic or essential claim payment and remittance at no cost?

Please contact our ePayment Center at 855-774-4392.

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How do I enroll in Zelis Payments?

Please contact Zelis at 855-496-1571. With this option, Zelis provides additional value-added payment services, for a cost, beyond basic or essential funds transfer and remittance advice.

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What address should be used when mailing a claim?

Send a copy of the Medicare Summary Notice to:

Attn: Claims Office
PO Box 2034
Carmel, IN 46082
Fax: 317-208-8662

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How should a Medicare Supplement claim be submitted?

Send us a copy of the Medicare Explanation of Benefits form received from Medicare ("EOMB") with the patient's full name and policy number clearly written on it. This information can be written on the top of the document, where there is less Medicare preprinted information

Send claims to:

Attn: Claims Office
PO Box 2034
Carmel, IN 46082
Fax: 317-208-8662

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How do I submit an electronic claim directly to Washington National Insurance, Wilcac Life Insurance and Conseco Life Insurance?

To submit either of the below electronic claim transaction types to above insurance companies, please submit these transactions through the clearinghouse - The SSI Group. The Payer ID that should be used is 99999-0804 for both claim transaction types. If you do not use the clearinghouse - The SSI Group, and your clearinghouse of choice does not have these insurance companies setup as an available Payer; please submit a request to your clearinghouse stating you would like both or either of the below transaction setup with the Payer ID 99999-0804 through the clearinghouse - The SSI Group.

Health Care Claim - Professional (837P)
Health Care Claim - Institutional (837I)

https://cws.ssigroup.com/payerlist/

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How do I request re-processing of a claim or re-issue of a payment dated prior to May 22, 2023??

To request the reprocessing of any claim or re-issue of a payment dated before May 22, 2023, please fax your inquiry to 317-208-8662.

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How do I contact your company regarding HIPAA EDI transactions?

If you wish to establish a direct electronic trading relationship with us, we encourage you to contact us to begin the enrollment process and testing for the transaction sets you wish to trade with our insurance entities. To begin this process you may contact:

CNO Services LLC
303 E Wacker Dr. Suite 500
Chicago, IL 60601
Email inquiries sent to ediclaimsupport@cnoinc.com

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What are the operating hours for Provider's access to the Online Service Center?

The Provider Online Service Center is available at the following times:
Monday - Friday: 7AM Eastern - 9PM Eastern
Saturday: 7AM Eastern - 5:30PM Eastern
Sunday: Closed

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How do I delete my online account?

If you no longer wish to have access to policy and claim information through the Healthcare Provider Services site,please contact the Service Desk by calling 877-817-3400 to delete your online account.

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