FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS

 Are Electronic Payments offered for Medicare Supplement Products?

 

 Must hospitalization be pre-certified for a person having a Medicare Supplement Policy?

 

 What address should be used when mailing a claim?

 

 How should a Medicare Supplement claim be submitted?

 

 How do I contact your company regarding HIPAA EDI transactions?

 

 What are the operating hours for Provider's access to the Online Service Center?

 

 How do I delete my online account?

 

 

 

 

 

 

  

 

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Are Electronic Payments offered for Medicare Supplement Products?

Yes. We are now offering Electronic Payment and Electronic Explanation of Benefits for Medicare Supplement Products. CLICK HERE FOR MORE INFORMATION.

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Must hospitalization be pre-certified for a person having a Medicare Supplement Policy?

No.

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What address should be used when mailing a claim?

Send a copy of the Medicare Summary Notice to:

Attn: Claims Office
PO Box 2034
Carmel, IN 46082
Fax: 317-208-8662

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How should a Medicare Supplement claim be submitted?

Send us a copy of the Medicare Explanation of Benefits form received from Medicare ("EOMB") with the patient's full name and policy number clearly written on it. This information can be written on the top of the document, where there is less Medicare preprinted information

Send claims to:

Attn: Claims Office
PO Box 2034
Carmel, IN 46082
Fax: 317-208-8662

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How do I contact your company regarding HIPAA EDI transactions?

If you wish to establish a direct electronic trading relationship with us, we encourage you to contact us to begin the enrollment process and testing for the transaction sets you wish to trade with our insurance entities. To begin this process you may contact:

CNO Services LLC
111 East Wacker Dr, Ste 2100
Chicago, IL 60601-4508
Email inquires sent to edi_support@conseco.com

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What are the operating hours for Provider's access to the Online Service Center?

The Provider Online Service Center is available at the following times:
Monday - Friday: 7AM Eastern - 9PM Eastern
Saturday: 7AM Eastern - 5:30PM Eastern
Sunday: Closed

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How do I delete my online account?

If you no longer wish to have access to policy and claim information through the Healthcare Provider Services site, please contact our Customer Service Center to delete your online account.

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