FREQUENTLY ASKED QUESTIONS
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Why can't I reach a customer service representative? We now provide all necessary information concerning benefits, eligibility verification, and claims status via our Online Provider Portals. ___________________________________________________________________ |
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There are multiple provider portals based on a policy's underwriting company found at https://www.bankerslife.com/providers/. Please note that the portals are not linked together. Individual registration is required and separate for each portal. You may need to check another portal to find the policy you are looking for. Please check all portals before reporting a policy not found to our service desk. ___________________________________________________________________ |
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Are Electronic Payments offered for Medicare Supplement Products? Yes. We offer Electronic Payment (EFT) and Electronic Remittance & Advice (ERA) for Medicare Supplement Products. Enroll here. Medicare Supplement (Med Supp) claim payments are sent to providers by CNO and Zelis (provider.zelispayments.com). Zelis handles questions specific to the Zelis Network, payment look-up and provider escalations. Zelis is a web-based program available for health care providers to access payment and claim information. Zelis provides the following advantages:
Zelis Customer Service: (877) 828-8770. Zelis Hours: Monday-Friday 8 AM-7PM EST. ___________________________________________________________________ |
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Must hospitalization be pre-certified for a person having a Medicare Supplement Policy? No. ___________________________________________________________________ |
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How do I enroll in CNO ePayments? Please contact our ePayment Center at 855-774-4392. ___________________________________________________________________ |
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How do I enroll in Zelis Payments? Please contact Zelis at 855-496-1571. ___________________________________________________________________ |
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How do I submit an electronic claim directly to Washington National Insurance, Wilcac Life Insurance and Conseco Life Insurance? To submit either of the below electronic claim transaction types to above insurance companies, please submit these transactions through the clearinghouse - The SSI Group. The Payer ID that should be used is 99999-0804 for both claim transaction types. If you do not use the clearinghouse - The SSI Group, and your clearinghouse of choice does not have these insurance companies setup as an available Payer; please submit a request to your clearinghouse stating you would like both or either of the below transaction setup with the Payer ID 99999-0804 through the clearinghouse - The SSI Group. ___________________________________________________________________________ |
